If you are having issues authenticating an Instagram account...
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Review our Creator Troubleshooting One-Sheet, which includes the following guidance:
- Instagram must be a Professional Account
- Creator must have a Facebook Page
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Instagram account must be linked to the Facebook Page
- TIP: Try disconnecting and reconnecting your Instagram to the Facebook Page
- Try removing the business integration and start over.
If you are still having issues, please screen record the entire process, including the Instagram account linked to the Page and submit a support ticket.