I am not receiving the password reset email

If you are not receiving the password reset email...

• Confirm that you are requesting a password reset for the correct Team/Customer
  • Each Influential Customer has their own unique URL
  • If you are requesting a password reset for a Customer you don't have access to, you will not receive an email
  • Check previous communications from your Influential Account Manager or Client Success representative to ensure you are using the correct URL
• Double check that you are inputting the correct email address for your Radius account
• Double check that you are not submitting the form with any spaces or extra characters with your email
  • This can happen if you are copy and pasting your email address.