Insights

My Profiles

• What is a "Profile"?
• Delete Profile

Insights

• How do I access Insights?
• Where do I find engagement data?
• How does Influential define engagement?
• Engagement Rate Over Time: What is the "Network Average"?
• Engagement Heat Map: What do the colored squares mean?
• How quickly are new posts pulled in to Recent Media / Content?

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Audience

• How do I access audience demographics?
• Why doesn’t my account have audience data?
• Where do I find follower growth?
• What is Audience Quality?
• Where does audience data come from?
• What is the difference between Likes / Interests?

Social Tracker

• What is "Social Tracker"?
• How do I set up custom content or post alerts?
• How do I monitor follower activity? (follower growth, decline in followers)