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  1. Influential Help Desk
  2. Insights

Insights

My Profiles

  • What is a "Profile"?
  • Delete Profile

Insights

  • How can I use AI Image Analysis to identify competitor brands?
  • How do I access Insights?
  • Where do I find engagement data?
  • How does Influential define engagement?
  • Engagement Rate Over Time: What is the "Network Average"?
  • Engagement Heat Map: What do the colored squares mean?
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Audience

  • How do I access audience demographics?
  • Why doesn’t my account have audience data?
  • Where do I find follower growth?
  • What is Audience Quality?
  • Where does audience data come from?
  • What is the difference between Likes / Interests?

Social Tracker

  • What is "Social Tracker"?
  • How do I set up custom content or post alerts?
  • How do I monitor follower activity? (follower growth, decline in followers)
Influential Help Desk