What requirements are there for data to be available on a Profile?

When a new Profile is added, it may take up to 72 hours to process their social accounts and provide Insights and Audience data.

Other data requirements include:

Account Insights

• Engagement Rate Over Time
  • Social account must have posts within the last 6 months
• Engagements Heat Map
  • Social Account must have posts within the last 90 days
• Recent Media
  • Social account must have posts with media
• Personality Traits
  • Social account must have posted a minimum of 600 words across post captions 

Audience

• Followers Over Time
  • Social account must be in the Insights platform for a minimum of 2 weeks for results
• Twitter Demographics
  • Social account must have a minimum of 200 preferably 500 or more followers for significant results
• Instagram Demographics
  • Social account must have a minimum of 300 preferably 500 or more followers for significant results
• YouTube Demographics
  • Social account must have a minimum of approximately 10,000 or more subscribers for significant results

PLEASE NOTE: Audience data may be unavailable for accounts with a high concentration of fake or underage followers, regardless of follower count.

If the above does not apply to your account and you are still missing data, please SUBMIT A SUPPORT TICKET and a member of our team will get back to you as soon as possible.