When a new Profile is added, it may take up to 72 hours to process their social accounts and provide Insights and Audience data.
Other data requirements include:
Account Insights
- Engagement Rate Over Time
- Social account must have posts within the last 6 months
- Engagements Heat Map
- Social Account must have posts within the last 90 days
- Recent Media
- Social account must have posts with media
- Personality Traits
- Social account must have posted a minimum of 600 words across post captions
Audience
- Followers Over Time
- Social account must be in the Insights platform for a minimum of 2 weeks for results
- Twitter Demographics
- Social account must have a minimum of 200 preferably 500 or more followers for significant results
- Instagram Demographics
- Social account must have a minimum of 300 preferably 500 or more followers for significant results
- YouTube Demographics
- Social account must have a minimum of approximately 10,000 or more subscribers for significant results
PLEASE NOTE: Audience data may be unavailable for accounts with a high concentration of fake or underage followers, regardless of follower count.
If the above does not apply to your account and you are still missing data, please SUBMIT A SUPPORT TICKET and a member of our team will get back to you as soon as possible.
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